You call. A real person answers. We fix it. That's the whole pitch. No hold music, no ticket purgatory, no "have you tried restarting it?" as the entire solution.
Hi! My computer is running really slow today and I have a presentation in an hour. Can you help?
2:34 PM
Absolutely! I'm connecting to your computer now. Give me 5 minutes to diagnose the issue.
2:35 PM
Found it - Windows Update was running in the background. Paused it for now, you should be good to go! 🚀
2:41 PM
We respond to remote requests within an hour, and we are on site within 48 hours when a visit is needed.
Reach us by phone, email, text, or your client portal—whatever works for you.
Most issues are resolved remotely. No waiting for an on-site visit.
Every request tracked and documented. Full visibility into your support history.
A person answers. No ticket system runaround.
From simple questions to complex problems, the help desk takes it. No issue is too small—we'd rather you call than struggle.
Call, email, or submit a ticket through our portal.
A technician responds within 1 hour.
We connect securely and fix the issue while you watch.
Most issues are resolved remotely, without an on-site visit.
Contact us however works best for you
We respond to remote requests within 1 hour. On-site timing follows the priority set in the agreement — within 2 hours if the whole system is down, 4 hours for something business-critical, and 48 hours for a limited issue. For managed IT clients, after-hours, weekend and holiday support is unlimited, with no per-incident charges.
Yes. Most issues are resolved remotely, and when on-site support is needed we are there within 48 hours. On-site visits are included in all managed IT plans at no extra charge.
For unlimited help desk support, our managed IT plans start at $150/user/month and include unlimited tickets, remote support, on-site visits, and proactive monitoring — no per-incident charges for support. Not ready for a managed plan? We also offer one-time support at $150/hour.
Yes. We support Windows, Mac, iOS, Android, and Linux. Whether your team uses PCs, Macs, or a mix, we've got you covered.
No. Managed IT is month-to-month — either of us can end it with 30 days written notice. We earn your business every month, not by locking you in.
Don't struggle with tech problems alone. Our friendly team is ready to help.
Tell Us What's Going On
Quick form — we'll call you back, usually same business day.