Frequently Asked Questions

If you answer yes to any of these, you probably do: Are you spending too much time dealing with technology issues? Do you worry about security threats? Are your employees frustrated with slow or unreliable systems? Is your current IT support reactive rather than proactive? Most businesses with 5+ employees benefit from professional IT management.

Typically 1-2 weeks. This includes initial assessment, documentation of your systems, deploying our monitoring tools, and setting up your support access. We can handle urgent needs faster if you're experiencing an immediate crisis.

No. We offer month-to-month service because we believe in earning your business every month. Annual commitments receive a 10% discount, but they're optional. You can cancel anytime with 30 days notice.

We work with what you have. Our onboarding process documents your existing systems, identifies issues, and creates a plan for improvements. We won't force you to replace everything—only what truly needs upgrading.

Multiple ways: Call our support line directly, email support@nctriangletech.com, or submit a ticket through our client portal. For managed clients, we also monitor your systems 24/7 and often fix issues before you even notice them.

For critical issues (system down, security incident), we respond within 15 minutes during business hours. For normal requests, within 1 hour. We define specific SLAs based on issue priority, and our average response time is under 15 minutes.

Yes. While most issues can be resolved remotely, some situations require hands-on assistance. Our Professional and Enterprise plans include regular on-site visits. For Essential plans, on-site support is available at an hourly rate.

Our standard support hours are Monday-Friday 8am-6pm. Professional plans extend to 7am-9pm. Enterprise clients receive 24/7/365 support. Emergency after-hours support is available for all clients at premium rates.

Our security stack includes enterprise antivirus/EDR, email security filtering, multi-factor authentication, security awareness training, dark web monitoring, and regular vulnerability assessments. We follow industry best practices and can help with compliance requirements.

Absolutely. We're experts in both platforms. We handle setup, migration, ongoing administration, troubleshooting, and user training. Most of our clients use Microsoft 365, and we can help you get the most from your subscription.

Yes, backup management is included in our managed services. We implement the 3-2-1 backup strategy: 3 copies of data, on 2 different media types, with 1 copy offsite. We also regularly test restores to ensure your backups actually work.

Yes. While we can't guarantee compliance (that's ultimately your responsibility), we implement technical controls and best practices that support HIPAA, PCI-DSS, and other compliance frameworks. We also provide documentation for audits.

We use a per-user-per-month model for managed services. This covers the user's workstation, their share of server/network infrastructure, and unlimited support. Pricing starts at $99/user/month and varies based on service level. See our pricing page for details.

No hidden fees, ever. Our monthly fee is all-inclusive for covered services. The only additional costs are for projects outside scope (like new equipment purchases, office moves, or major upgrades) which are always quoted and approved in advance.

We accept ACH/bank transfer (preferred), credit cards, and checks. Managed services are billed monthly in advance. Project work can be billed on completion or milestone-based for larger projects.

Yes, we can procure hardware on your behalf at competitive prices. We're vendor-agnostic and recommend equipment based on your needs, not commissions. You're also welcome to purchase hardware elsewhere—we'll still support it.

Yes! We're based in the Raleigh-Durham Triangle area and serve businesses throughout the region including Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Wake Forest, and surrounding areas. We're not a national call center—you'll work with the same local team who knows your business.

Triangle Tech was founded in 2024. Our team members bring decades of combined IT experience from enterprise environments, bringing that expertise to small and medium businesses at an accessible price point.

Our sweet spot is 10-150 employees, but we work with businesses as small as 5 employees and as large as 500. If you're a local Triangle business that needs IT support, we'd love to talk.

We work across many industries but have particular expertise in healthcare (HIPAA), legal offices, financial services, manufacturing, and professional services. Industry-specific experience helps us understand your unique challenges.

Break-fix IT means you call when something breaks and pay by the hour. Managed IT is proactive—we monitor your systems 24/7, prevent issues before they happen, and charge a flat monthly fee. Managed IT typically costs less overall and provides better uptime.

Yes! Cloud migration is one of our specialties. We help businesses move from on-premise servers to Microsoft 365, Azure, AWS, or hybrid environments. We handle the planning, migration, and training to ensure a smooth transition.

We make it easy to upgrade. As your business grows, you can move from Essential to Professional or Enterprise plans. We review your needs quarterly and proactively recommend adjustments to ensure you have the right level of support.

Yes, security awareness training is included in our Professional and Enterprise plans. We also provide onboarding training for new employees and can conduct custom training sessions on specific tools like Microsoft 365, Teams, or industry-specific software.

Our average response time is under 15 minutes for all tickets. For critical issues like system outages or security incidents, we respond within 15 minutes. Most issues are resolved within 1-2 hours.