Frequently Asked Questions

Here's the quick test: Is someone on your team currently "the computer person" even though that's not their job? Are you calling a guy who shows up 2 days later and bills you $200/hr? Do you lose sleep wondering if you'd survive a ransomware attack? If any of that sounds familiar, you need managed IT. Most businesses with 5+ employees benefit from having a real IT team behind them.

Maybe you shouldn't — if your current setup works, great. But if you're dealing with slow response times, surprise invoices, or the sinking feeling that nobody's actually watching your systems overnight, that's worth a conversation. We do a free assessment and tell you honestly whether switching makes sense.

Usually 1-2 weeks. We document your systems, deploy our monitoring tools, and get your team set up with support access. If you're in a crisis — like your current provider just ghosted you — we can fast-track it.

No contracts. Month-to-month, cancel anytime with 30 days notice. We earn your business every month. If we're not delivering, you should leave. Auto-pay customers get 10% off, but that's optional.

No. We work with what you've got. During onboarding we document everything, flag actual problems, and make a plan. We're not going to tell you to buy $50K in new equipment on day one. If something genuinely needs replacing, we'll explain why and give you options.

Call us, email support@nctriangletech.com, or submit a ticket through the client portal. For managed clients, we're also watching your systems 24/7 — so there's a good chance we've already started fixing it before you notice.

Depends on severity. If your whole office is down (P1 Critical), we respond within 1 hour — 24/7, including weekends. Major issues affecting multiple people: 2 hours. A single workstation problem: 4 business hours. A password reset or new user setup: 8 business hours. Our average across all tickets is under 15 minutes.

Yes, and it's included. No trip charge, no hourly billing for on-site visits. Most issues we fix remotely, but when something needs hands-on attention, we drive there. We're based in Morrisville, so anywhere in the Triangle is a short drive.

Business hours are Monday through Friday, 9 AM to 5 PM. Saturday 9 AM to 2 PM. After-hours support is available at $150/hr for emergencies — and for truly critical stuff (server down, ransomware), we respond automatically 24/7 regardless.

Yes. We're a small local team, not a call center. You'll know our names, and we'll know yours. We'll also know your systems, your quirks, and that one printer that jams every Tuesday.

It means real protection, not just antivirus. We deploy next-gen EDR on every endpoint, filter your email for phishing, set up multi-factor authentication, train your employees to spot scams, monitor the dark web for your credentials, and manage your firewall. If something gets through, we have an incident response plan ready.

That's one of our most common requests. We handle the full setup or migration — Exchange, Teams, SharePoint, OneDrive — plus ongoing admin, troubleshooting, and training. Most of our clients run on M365.

We back everything up using the 3-2-1 rule: 3 copies of your data, on 2 different types of storage, with 1 copy offsite in the cloud. We test restores regularly — because a backup you've never tested isn't really a backup.

Yes. We support several healthcare clients. We implement the technical controls HIPAA requires — encryption, access controls, audit logging, BAA agreements — and provide documentation for audits. We can't guarantee compliance (nobody can, that's on you too), but we handle the IT side of it.

Between $150 and $200 per user per month, depending on your industry. Everyone gets the same services — the price just reflects how IT-intensive your environment is. Dental offices pay $150/user. Law firms pay $200/user. Accounting firms, $175. Five-user minimum. That includes everything: remote support, on-site visits, monitoring, backup, security, the works.

No catch. Your monthly rate covers all standard support — remote and on-site. The only extras are after-hours work ($150/hr), major projects like office moves or new buildouts ($100/hr, always quoted in advance), and optional add-ons like software licensing. That's it.

Yes — a one-time onboarding fee equal to one month of service. It covers initial documentation, security baseline setup, and deploying our tools across your systems. For more complex environments it may be a bit more, but we'll tell you upfront.

ACH or bank transfer is preferred. We also take credit cards and checks. Billed monthly on the 1st. Payments due within 5 days — after that, a 1.5%/month late fee applies. Auto-pay customers get 10% off.

Yes. For one-time projects — migrations, new office setup, network overhauls — we quote a fixed price at $100/hr. These are separate from managed service plans.

Yes. We're based in Morrisville, right in the middle of the Triangle. We serve Raleigh, Durham, Chapel Hill, Cary, Apex, Wake Forest, Holly Springs, and everything in between. When you call, you're talking to someone who lives here.

Since 2024. We're newer, but our team has years of enterprise IT experience. We started from scratch, grew entirely through referrals, and now we're 5 stars on Thumbtack with 69+ verified reviews. We're BBB accredited with an A rating.

Three right now — Marshall (founder/CEO), Story (help desk manager), and Kyle (IT technician). We're small on purpose. You get the same people every time, and we know your systems inside and out.

Sweet spot is 10-150 employees, but we take clients as small as 5 users. If you're a local Triangle business that needs IT support, we want to talk to you.

Break-fix means you wait until something goes wrong, then call a tech who shows up (eventually) and bills $150-200/hr. You get a giant bill and no prevention. We monitor your systems 24/7, catch problems before they become outages, and charge a flat monthly fee. Managed IT costs less over time and keeps your business running.

Absolutely. We configure secure remote access — VPNs, M365, endpoint security, MFA — so your team can work from anywhere without putting your data at risk. We also set up device management policies so company data stays protected even on personal devices.

Probably most things, but not necessarily everything. Email, file storage, and collaboration are almost always better in the cloud. But some line-of-business apps, legacy systems, or compliance requirements might need to stay on-premise. We'll assess your situation and recommend the right mix.

Totally fine. We support both platforms. Most of our clients are on Microsoft 365, but we manage Google Workspace environments too. We're platform-agnostic — we recommend whatever fits your business best.

We implement technical controls for HIPAA (healthcare), PCI-DSS (payment processing), and SOC 2 (service organizations). We also help with the North Carolina Identity Theft Protection Act. We provide documentation and evidence for audits — basically, we handle the IT side so your compliance team can focus on the policy side.

Only when necessary to provide support, and only with authorization. We follow least-privilege access, encrypt everything in transit and at rest, and maintain audit logs. Our team goes through regular security training. We take your data privacy as seriously as our own.

It's your data, always. We provide a complete handoff — documentation, credentials, configurations, everything. Then we securely delete your data from our systems within 30 days and give you written confirmation.

Yes. Professional liability (E&O), general liability, and cyber liability insurance. Happy to provide certificates on request.