Outsourced Technology Director — Raleigh-Durham
You shouldn't have to wonder whether your next technology decision is the right one. Triangle Tech owns it — strategy, execution, vendors, and the team that runs it day to day. Not three vendors. One partner. One bill. One team accountable for outcomes.
BBB Accredited
A Rating
Founder-led
Marshall takes every fit conversation
100% retention
Every contract client past one year
Custom software
Built in-house, plus our own AI tooling
Most MSPs claim to be technology leaders while quietly making sure you can't run anything without them. Most fractional CIOs hand you a roadmap and walk away. We measure ourselves by one thing: whether your business is better off — not by how dependent on us you are.
Not an MSP
MSPs sell support contracts and wait for tickets. We run your technology function — the strategy and the work.
Not a fractional CIO
Consultancies produce expensive roadmaps that never get implemented. The director who sets the strategy leads the team that executes it.
Not a vendor
Vendors execute requests and bill. We are a partner that pushes back when you are about to make the wrong call.
Standard IT sells predictability. We use technology to grow the business — leverage, not maintenance.
We commit to outcomes; you commit to following our guidance. We tell you when you are wrong. That is it working.
Your documentation, your vendor relationships, in your name. Built so you could leave — and choose to stay.
No handoffs, no finger-pointing. The director who sets the direction owns making it real.
Locked into an overpriced software contract. A Spectrum agreement never renegotiated since the day it was signed. Nobody on their side with the time, leverage, or technical depth to fix either one.
We audited every vendor. We replaced the software with a custom case-management system built for how they actually operate. We renegotiated Spectrum.
Same budget. Real capability.
Most MSPs would have left them on the overpriced software because switching is hard work. Most can't build custom software at all. That is the difference between IT support and technology leadership.
See the full case study$84,000
cut from annual technology spend — $7,000 every month
> 1 year
Every contract client we've signed has stayed past a year — in an industry where MSPs lose clients constantly
There are no feature tiers to decode. Foundation, Growth, and Scale are the same relationship at different depths of engagement — more time, more authority, more presence as the business grows.
Monthly strategy with your leadership team, quarterly roadmap, full vendor oversight, and our team running execution.
Bi-weekly strategy, active project leadership, contract negotiation and budget oversight, a regular seat at the table.
Weekly engagement, board-ready reporting, full vendor and budget authority, executive presence on major decisions.
The tiers above describe cadence. This is what comes out of it.
Updated quarterly, owned by your director. What we are solving, in what order, and why — written so your leadership team can actually use it.
Every contract reviewed. Overpriced or under-delivering vendors get renegotiated or replaced. You see what every vendor costs and what they produce.
We tell you what is worth spending on and what is not — before you sign the next contract, not after.
No ticket queue between you and the person setting your strategy. Real questions get real answers same-day.
Vendor accounts, passwords, network diagrams, system docs — in your name, in your shared drive. If you ever leave, you walk away with everything.
Execution by our technology team is included at every tier. The director who sets the direction owns making it real.
OTD engagements start at $4,500/mo all-in
A fixed director retainer plus $150 per employee for full execution. We publish the floor and walk you through the rest in conversation — no inflated quote we plan to negotiate down from.
The relationship only works when the fit is real. If the right column is you, the conversation is worth both our time. If the left is, we'll tell you straight and point you elsewhere.
We don't work with businesses under 10 employees, businesses that view technology as a cost to minimize, or businesses content with where they are.
That is not a filter we apologize for — it is what makes the partnership work for the clients who fit.
A fit conversation is exactly that — we both find out whether this is the right relationship before anyone commits. No pitch, no pressure. Marshall Durden handles these directly.