Privacy Policy

Triangle Tech LLC (“we,” “us,” or “our”) is committed to safeguarding your privacy. This policy outlines how we collect, use, protect, and share the personal information you provide through nctriangletech.com.

Information We Collect

When you use our Contact Us form, Service Request forms, or AI Chat Assistant, we collect personal details including your name, email address, phone number, company name, and service-specific information.

Our website also collects non-identifying analytics data such as IP address, browser information, and browsing behavior via Google Analytics — none of which directly identifies you.

AI Chat Assistant

Our website features an AI-powered chat assistant to help answer your questions about our services. When using the chat:

• Data Collected: We collect your name, email, and optionally phone number before starting a chat session. Chat messages are temporarily stored for the duration of your session.
• AI Processing: Your messages are processed by Anthropic (Claude AI) to generate responses. Anthropic may temporarily process your messages but does not use them to train AI models.
• Data Retention: Chat session data is retained for 30 days for quality assurance, then automatically deleted. Lead information (name, email, phone) is retained according to our standard data retention policy.
• Consent: By providing your information and using the chat, you consent to this processing. You may choose not to use the chat feature.

How We Use Your Data

We use your contact form submissions to:

• Respond to inquiries and service requests efficiently
• Organize collected information within Monday.com to streamline ticket management and workflow
• Analyze usage patterns from analytics to continuously improve our site's performance and user experience

Sharing with Third-Party Tools

We partner with several trusted third-party services:

• Anthropic (Claude AI): Powers our AI chat assistant. Chat messages are processed to generate responses. Anthropic operates under strict data protection policies and does not use customer data to train models.
• Resend: Used to deliver email notifications from our contact forms and chat leads. Resend processes your email address to deliver messages.
• Google Analytics: We use Google Analytics to understand how visitors use our website. Data is anonymized and used for improving site performance.
• Google Maps: We embed Google Maps on our website, which may collect usage data independently in accordance with Google's policies.

We do not sell or share your personal information beyond these necessary integrations.

Cookies and Tracking

Although we do not display a cookie consent banner, our site uses essential cookies and analytics cookies. These are used for site functionality and to gather anonymous usage data via Google Analytics. No marketing or advertising tracking cookies are placed.

Data Retention

• Active Clients: Personal Data is retained for the term of our contract or business relationship.
• Non-Client Inquiries: Data is stored in Monday.com until it is deleted by us or upon your request.
• Analytics Data: Stored in anonymized form according to default retention schedules.

Your Rights

Under applicable law, you have the right to:

• Request access to your personal data
• Request corrections of any inaccuracies
• Request deletion, subject to legal and service requirements

To exercise these rights, email us at support@nctriangletech.com. We will respond within 30 days.

Data Transfers

We do not operate any cloud servers outside the U.S. However, Monday.com may process data in the U.S., EU, Israel, and other regions. They safeguard international data transfers using GDPR-standard contracts (Standard Contractual Clauses), adequacy frameworks, and enterprise-level protections.

Security Measures

We protect your data using industry-standard practices including HTTPS encryption, secure access controls, and regular backups. Monday.com adds additional security layers such as encryption at rest and in transit, SOC 2 and ISO compliance, and regular security audits.

Children's Privacy

Our Site and Services are not intended for individuals under 13. We do not knowingly collect information from children. If you become aware of such data submission, contact us promptly to remove it.

Privacy Policy Changes

We may update this policy occasionally. All changes will be reflected in the “Last updated” date. Continued use of our site constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

• Email: support@nctriangletech.com
• Phone: (919) 446-5484