Durham Law Firm Cuts Downtime by 90%
12-person firm • Durham, NC
✕ The Challenge
Frequent email outages, no backup system, and a server room held together with duct tape. Their previous IT guy was a one-man shop who took days to respond.
Our Solution
Migrated to Microsoft 365, deployed managed endpoint security, implemented automated cloud backup, and set up 24/7 monitoring with 15-minute response SLA.
Reduction in downtime
Average response time (was 2+ days)
Data loss incidents since onboarding
Lower annual IT costs vs. break-fix
“We used to lose half a day every time email went down. That hasn't happened once since Triangle Tech took over.”
— Managing Partner • 12-person firm • Durham, NC
2 weeks to full transition, zero downtime during migration