Remote Support
Need help right now? Download our secure remote support tool and let our technicians assist you instantly.
Download Remote Support
Click the button below to download our secure remote support application. No installation required.
Need to speak with a technician first?
How It Works
Get help in just a few simple steps
Click Download
Download our secure remote support app (no installation needed)
Run the App
Open the downloaded file and click "Run" if prompted
Share Your Code
Give your technician the 9-digit code shown on screen
Get Help
Your technician will connect and resolve your issue
Your Security is Our Priority
We take security seriously. Our remote support tool uses enterprise-grade encryption and follows strict security protocols.
End-to-End Encryption
All data transferred during sessions is encrypted using AES-256.
You're in Control
You can see everything happening and end the session at any time.
No Permanent Access
Once disconnected, we cannot reconnect without your explicit permission.
Session Logging
All support sessions are logged for security and quality assurance.
Common Questions
Is the remote support tool safe?
Yes! We use industry-standard encryption and security protocols. The session is temporary—once disconnected, the technician cannot reconnect without your permission. The app leaves no permanent software on your computer.
Can you see everything on my screen?
Only what you allow. You maintain full control and can end the session at any time. You'll see everything the technician does in real-time.
Do I need to install anything?
No permanent installation required. The support app runs temporarily and can be deleted after your session. It doesn't modify your system.
What if I'm not a current client?
That's okay! We offer one-time support sessions at hourly rates. Contact us to schedule and get help with your technology issues.
Prefer a Different Approach?
Not all issues require remote access. We're happy to help over the phone or schedule an on-site visit.